Will my photographs be returned to me?
All photographs sent to us will be returned in the same condition as received along with your order. We will handle your photos with the best of care. All items purchased from us are shipped via UPS. A tracking number will be forwarded to you notifying you of the shipment via E-mail. It is important when placing an order, that you provide us with your e-mail address.

What is the turn around time ?
Normally seven (7) business days from receiving your order. If your need it sooner, let us know when placing your order. You can check the status of your order by contacting Customer Service at service@Webeyezed.com Please include your name, daytime phone # and the kind of service purchased.

Can you fix a blurry or unclear photograph?
We can try to fix them but please keep in mind that that we can not guarantee clear, sharp designs from unclear photographs.

Will the photographs that I send be delivered promptly and with care?
Yes. If you choose a reputable carrier. We recommend that you use UPS for your shipping needs. You can even track your shipment online

What are the limits of your digital restoration service?
There are a few limitations that you should be aware of:

• An out of focus original image can't be made sharper than the original, and excessive enlargement will intensify poor focus. "Apparent" sharpness can sometimes be improved through the use of contrast adjustments and sharpening filters.
  
  
• If critical information is missing, such as a person's face, it can't be restored, unless we have another (very) similar photo that we can usefor "replacement".
  
  
• Restoring color to a faded original will come close, but not exactly the same as the original color.

What happens to my original photographs?
Your original photos are scanned once, at the beginning of the restoration process. They are then stored in their original shipping packages until the project is finished. If we need to refer to them for critical detail or color, we place them in an archival mylar sleeve or handle them using cotton gloves. All restoration work is done to the digital file - your originals aren't modified in any way.

How do I send my photos?
Send your photos preferably in an envelope and protect your photos by inserting a hard 'card board' like structure inside. This will protect them from bending while in transit.

Send them to:
Webeyezed.com
662 Delaware Avenue
Roebling, NJ 08554

Webeyezed.com will not be responsible, in any way, for lost or damaged photographic material sent to us.

What if I don't really want to send my original photographs?
Because the scanning process is so critical to the final result of the digital process, we prefer to manage it with our own system. There is another alternative. If you have a good scanner, and are able to send large files (cable modem or DSL) we can accept your scan by e-mail

I don't see any reference to what I want on your site. Are you capable of more?
Webeyezed.com is capable of many different services. E-mail us with your request and we will see if we can fulfill your request.

Can you work on photographs made by professional photographers?
U.S. law prohibits the copying of any copyright work, including photographs. More recent photographs (since March 1, 1989) are copyrighted by a simple printed name of the studio or photographer anywhere on the photo. Prior to that date, a copyright symbol, ©, must appear on the photo. Antique photographs are usually not a problem, since the originator is no longer in business.

Webeyezed.com will not knowingly reproduce any work that has been copyrighted or protected in any way by the owner of the rights to that photograph.

How long does the restoration process take?
Most projects will be ready for on-line approval within one week of receiving the original photos. Printing and shipping time will depend on your preferences. We can expedite your restoration if you let us know your deadline when ordering.

My original is really faded. Can it be brought back?
Both color prints and old black and white or daguerreotypes can fade so badly that you can barely see the image. With the right combination of scanning and image enhancement, we can sometimes work miracles in restoring the digital photograph. We have also resorted to computer colorizing where the photo was too faded.

My original is really dark. Can it be brought back?
Usually photographs will darken with age and poor storage conditions. We can lighten these with the same kind of scanning and image enhancement techniques used for faded originals.

My original has severe staining. Can it be removed?
We can remove the stain on the digital restoration, but not the original photograph. Since the location of the staining is critical to the restoration process, we need to see the original for an accurate quote.

My original is stuck to the glass in the frame. What should I do?
Unless removing the photo would result in only minor (non-critical image) damage, it is best to send us the framed photo, and we can scan through the glass. Shipping without damage is key here, and packaging is best done by a specialty company, such as 'Mail Boxes, Etc'. Be sure to insure your package, since we can't be responsible for damage in shipment. We will use the same outlet and insurance for returning the package.

How can I prevent your restoration from fading?
Our internal printing process currently uses HP jet printers, which have the life expectancy of a color photographic print. The following steps should be taken:

• Store prints in an album: They will last longer than framed photos, but avoid albums with self-stick "magnetic" pages and PVC plastic covers.
  
  
• Slip the prints you want to display in frames under glass (preferably with an anti-UV coating). Don't leave them exposed to open air.
  
  
• Put an acid-free mat between the frame and the photo to prevent your prints from sticking to the glass or plastic over time.
  
  
• Keep prints out of direct sunlight and humid rooms (such as bathrooms and basements), and away from intense heat (don't keep them in attics or kitchens or near heaters).